Frequently Asked Questions
Everything you need to know about shopping with Malebasics.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Orders over $75 qualify for free standard shipping, while a flat rate applies to smaller orders.
How do I determine my correct size?
Each product page features a detailed size guide. Since fit can vary between brands, we recommend measuring your waist and referring to our specific Malebasics size chart before purchasing.
What is your return and exchange policy?
We accept returns and exchanges on most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. For hygiene reasons, certain undergarments may not be eligible for return if the packaging is opened.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, Malebasics ships to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.